"Here's the bottom line in case you don't want to read this lengthy review/testimonial in its entirety. WE ARE ABSOLUTELY THRILLED WITH OUR HARDWOOD FLOORS AND LUXURY VINYL TILE FLOORS PURCHASED FROM AND INSTALLED BY ANDROWS FLOORING! Our sincere thanks go out to Mary, Kevin, Heather, Sam and everyone else who contributed to the awesome result.
We recently bought a home in Clarksville/Sango which had outdated carpet and low quality hardwood flooring. Prior to moving in we wanted to have quality hardwood installed throughout the house except in the bathrooms where we preferred luxury vinyl tile. For us this amounted to a major project for which we needed professional, reliable help. Androws Flooring took care of removal of the old flooring and installation of the new (hardwood in the living room, dining room, kitchen, breakfast area, 3 bedrooms, entryway and hallways; luxury vinyl tile in the master bathroom plus walk-in closet and the second bathroom).
Our major project came with what for us was a significant cost. Quality hardwood flooring is not cheap. After looking at options we decided upon Somerset Natural White Oak plank flooring. Comparative shopping for the exact same product together with installation revealed the price offered by Androws to be the most reasonable. Price is not everything, however. Heather and Mary instilled in us a sense of confidence that we would be well taken care of and that proved to be correct.
As previously indicated, we decided upon Somerset hardwood. Prior to ordering, Heather checked availability but cautioned us that it could still be backordered even though she had been told it was in stock. A delay in shipping did, in fact, occur through no fault of Androws. Heather kept us continuously updated as to the anticipated shipping and delivery. Once the hardwood was received, Androws promptly commenced removal of the old flooring and installation of the new, which took only a matter of days for the entire house.
With any large project it's likely that a few questions or issues will arise and such was the case with ours. The communications by Mary, Kevin and Sam in addressing those questions/issues was nothing less than outstanding. They not only met our expectations, they exceeded them, and made certain we were truly happy with the results.
Thanks to Kevin, Mary, Sam, Heather and the others at Androws involved with our project, we now have beautiful new floors. What a difference they make!
QUALITY, PRICING and CUSTOMER SERVICE are the reasons we will and do highly recommend Androws Flooring. And, no, we are not being paid for this review/testimonial. We are just that pleased with our Androws Flooring experience."